French-Speaking Customer Support for an Airline Company

We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in French.
• Offer detailed information regarding flight schedules, bookings, and travel services.
• Assist customers with booking changes, cancellations, and other related requests.
• Resolve customer concerns promptly and effectively.
• Document customer interactions and service activities accurately.
• Work closely with team members to enhance customer satisfaction.
• Working Hours: Monday to Friday, 10:00 - 19:00

Requirements:

• Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)
• Valid residence permit for Romania or a EU member state residency
• Strong communication and interpersonal skills.
• Prior experience in a customer support role is advantageous.
• Excellent problem-solving skills.
• Ability to thrive in a fast-paced work environment.
• Competent in using computer systems and software applications.

What is on the Offer:

• Competitive remuneration and benefits.
• A vibrant and international work environment.
• Opportunities for professional growth and development.
• Supportive colleagues and a positive workplace atmosphere.
• Originally posted on Himalayas