German Customer Service Advisor for mPOS Company

We are hiring German speakers on behalf of our client, a player in the mobile point-of-sale (mPOS) industry in Europe. Founded five years ago, they developed a unique payment service that empowers small merchants to accept card payments anywhere using just their smartphone.

Role Overview:

As a German Customer Service Advisor , you will be the first point of contact for their German-speaking customers, assisting them via phone, email, chat, and social media. Your main goal will be to provide exceptional support, answering questions about their product and services, and ensuring our merchants have a positive experience. You will also collaborate closely with other departments, such as Sales and Marketing, to continuously improve our processes.