Remote IT Service Desk Analyst - India (6 month contract)

Remote IT Service Desk Analyst (India) – deliver written, English-language IT support to a global manufacturing organisation across Europe, Asia and the United States.

This position will be 6 months contract. (possible to renew when the terms end)

About the role. You are the remote first point of contact for IT across our international offices, resolving incidents and service requests through our ticketing platform. Working primarily in writing (with AI-assisted translation), while also handling occasional calls and online meetings, you troubleshoot Microsoft 365, devices and access issues, keep tickets moving to agreed service levels, and coordinate with local IT colleagues when hands-on work is needed on site.

What you'll do.