Contact Center Representative- Level 1

Buffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available)

Weekend and Evening Shift Availability Preferred

Salary Range: $40,000 - $50,000

The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank’s full range of products and services to address customers’ financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions. ESSENTIAL DUTIES & RESPONSIBILITIES