Claims Adjuster

Assurant45K CAD – 75K CAD per yearCanada only

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Are you a licensed Claims Adjuster passionate about delivering exceptional customer experience and making fair, informed claim decisions?

We're looking for a bilingual (French & English) professional to join our team in Canada and play a critical role in helping customers navigate the claims process with confidence.

As an AMF-licensed Claims Adjuster, you'll investigate, evaluate, negotiate, and resolve insurance claims while ensuring full compliance with provincial regulations. You'll leverage your technical expertise to handle complex claims, provide guidance to colleagues, and help drive operational excellence. Most importantly, you'll be part of a team committed to delivering outstanding service and living The Assurant Way by putting customers first.

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Claims Adjuster at Assurant · ApplyPick

Why Join Us?
Make a meaningful difference in customers' lives during critical moments
Work in a collaborative, customer-focused environment
Contribute to continuous improvement initiatives and business growth
Expand your technical expertise while influencing claims best practices
Join a company that values innovation, accountability, and teamwork
What will be my duties and responsibilities in this job?
Investigate, evaluate, and manage insurance claims from initial notice through final resolution while delivering exceptional customer experience.
Review claims for accuracy, completeness, coverage eligibility, and policy compliance, making recommendations for approval, denial, or referral.
Analyze available information to determine liability, assess risk exposure, and support sound claim decisions.
Handle complex and high-value claims within established authority levels, escalating issues as appropriate.
Provide technical coaching and guidance to team members on claim handling, policy interpretation, and regulatory requirements.
Partner with leadership to identify opportunities for process improvements, operational efficiencies, and enhanced customer outcomes.
Participate in quarterly leadership reviews to evaluate claims performance and drive strategic initiatives.
Conduct monthly file audits and quality reviews, identifying trends and implementing corrective action plans.
Foster a culture of continuous improvement, critical thinking, innovation, and accountability.
Monitor performance metrics and contribute to achieving departmental, corporate, and provincial regulatory goals.
What are the requirements needed for this position?
Bilingual proficiency in French and English, both written and verbal
Current and active Autorité des marchés financiers (AMF) Personal Lines Claims Adjuster License
A minimum of 3 years of Automotive claims adjusting experience
Proven understanding of insurance policies, claim investigations, and settlement practices
Experience using Microsoft Office 365 and Windows-based applications
Proven analytical, problem-solving, decision-making skills and attention to detail and commitment to accuracy
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with a strong focus on teamwork and customer satisfaction
What other skills/experience would be helpful to have?
Experience handling complex or escalated claims
Ability to mentor, coach, and provide technical guidance to others
Passion for continuous improvement and operational excellence
Strong customer advocacy skills balanced with sound business judgment

Claims Adjuster

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Claims Adjuster

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