Delivery & Customer Success Lead

This is a remote position.

The role

Axiamatic is hiring a Director of Customer Success and Delivery to own what happens after the contract is signed. That covers onboarding, deployment, adoption, and ongoing customer outcomes. This role does not carry a sales, renewal, or expansion number. This is a build role. The delivery and customer success model does not exist yet. You will design it, including how implementations run, how success gets measured, and how escalations work. Then you will run it. You work with Forward Deployed Engineers on technical execution and you are accountable for time to value and adoption. Creativity matters here. Every customer environment is different and the playbook is being written as you go. We want someone who takes action without waiting for direction, and who can hold a deployment conversation with an IT leader and a business outcomes conversation with an executive sponsor.