Customer Service Team Lead - Life & Health
Brown & Brown InsuranceUnited States only
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- Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
- One80 Intermediaries is seeking a Customer Service Team Lead – Life & Health to join our growing team.
The Customer Service Team Lead at Pearl Insurance supports the daily operations of the Affinity Customer Service team by providing frontline coaching, technical guidance, and workflow oversight, ensuring consistent execution of service standards and operational excellence. The Team Lead serves as a first‑level escalation point for Customer Service Representatives (CSRs), assists with training and quality activities, and reinforces departmental expectations for service excellence, accuracy, and compliance.