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Customer Liaison Officer / Expeditor
Job Function:
Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
Prepare and send quotations to clients, accurately and timeously according to procedures
Quotes and orders are correctly recorded on JDE and On-Base
Quote conversions and open quotes are monitored and actioned as required
Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
Contact with key stakeholders is maintained regarding possible orders or status of proposals
Follow up with Clients and Frontline Sales personnel to obtain orders
All major quotations and tenders are followed up on and feedback provided to management.
Process incoming orders correctly and accurately using the sales order procedure
Orders are expedited on daily basis with production units and communicated to the customers.
All queries/complaints are handled to customer satisfaction
Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.
Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports
Preparation, typing and distributing of minutes, correspondence and emails as required
Daily production meetings are attended and feedback is distributed
Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
Assisting frontline Engineers with quotes and queries when not in the office
Queries on debtors' book updates and expediting are handled to satisfaction
Commercial queries are dealt with as required
LDN/LO approvals as per customer allocation
Qualification & Requirements:
Grade 12
3 years' working experience in an internal sales/administration or client-facing role.
Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
JDE (sales and inventory modules) will be highly advantageous.
Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
Ability to handle order inquiries, delivery updates, and customer complaints professionally.
Should we not come back to you within 2 weeks, please take your application as unsuccessful.