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Support Engineer at Boardroom Appointments · ApplyPick

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Boardroom Appointments
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Support Engineer

Support Engineer

Boardroom AppointmentsSouth Africa only

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Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Minimum Requirements:

Matric (Grade 12)
Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application is evident
3+ years service delivery management experience
Must have work experience in Incident management and Root Cause Analysis
Certified on ITIL
Advantage would be held for someone with experience working on Service Now

Understanding of Agile Methodologies

Responsibilities:

Devops and Support:

Apply problem solving skills to solve technical problems on existing applications Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and Services Provide inputs into application documentation for end users Leverage application documentation to guide users through application support processes Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues Follow governance and risk procedures for all application support e.g. upgrades, maintenance etc

Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products and services

Identify stakeholder and communication dependencies /interdependencies and requirements in all application support processes and ensure these are followed prior to any application support implementation

Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.

Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs Compile and maintain inventory of applications and related details Meet all SLA requirements associated with application support being provided Follow identified risk, governance and control procedures for all application support provided e.g. backup, documentation etc Maintain awareness of application risks and opportunities for improvement Originally posted on Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

About the job

Apply before: Nov 19, 2026
Posted on: Oct 21, 2026
Job type: Full Time
Experience level: Mid-level
Location requirements: South Africa
Hiring timezones: UTC+2
Job categories: Customer Service Developer
Skills: Application Support Customer Support Engineer DevOps IT Support IT Support Engineer Product Support Engineer Service Delivery Service Support Engineer Software Support Engineer Solutions Support Engineer

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About Boardroom Appointments

Boardroom Appointments

Company profile

Support Engineer

Support Engineering

Support Operations Engineer

Technical Support Engineer