Help Desk Specialist
BriljentUnited States only
Apply now
Opens the original posting on Himalayas.
Apply nowSource: HimalayasApply on the original site
Companies in this catalog do not charge applicants. Never send money to apply.
Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A qualified candidate will possess exceptional customer service skills and patience. This position will provide technical support, troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool.
Duties:
- Respond to queries on the phone, via email and through remote access
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Train computer users
- Train other staff on troubleshooting and diagnosing problems