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PURPOSE
Own the end-to-end planning, coordination, and execution of deployments across business, technology, and operational teams. The Deployment Manager ensures each release is ready to deploy, dependencies and risks are understood, and all required activities are coordinated through go-live and stabilization. Key Responsibilities
Own the integrated deployment plan across business and technology workstreams. Drive deployment readiness across environments, data, integrations, testing, training, communications, cutover, and support. Coordinate dependencies across application teams, infrastructure, vendors, business teams, and other programs. Establish and manage deployment milestones, entry/exit criteria, and readiness checkpoints. Facilitate deployment readiness reviews and provide a clear view of risks, issues, dependencies, and decisions. Own the cutover plan, including sequencing, ownership, timing, dependencies, contingency planning, and command-center readiness. Ensure open defects, technical issues, and operational risks are understood and appropriately incorporated into deployment decisions. Coordinate Go/No-Go preparation and ensure decision-makers have a concise, fact-based readiness view. Drive resolution and escalation of deployment blockers. Coordinate go-live execution and transition into hypercare/stabilization. Capture lessons learned and continuously improve the deployment approach across releases.
What This Role Owns vs. Partners On Deployment Manager owns Partners with Integrated deployment plan Program / Project Managers Deployment milestones
Product & Business teams
Cross-workstream deployment dependencies
Technical Integration PM
Readiness governance
QA / Testing
Cutover planning & coordination
Release / Engineering teams
Go/No-Go readiness view
Change, Training & Communications
Deployment risks & escalations
Business Operations
Go-live coordination
Service / Support teams
Hypercare coordination
Workstream leads
Success Measures
Deployment plans are integrated, current, and understood across workstreams. Critical dependencies and risks are identified early and actively managed. Readiness is transparent ahead of Go/No-Go decisions. Cutover activities have clear owners, timing, and dependencies. Deployments move into production with appropriate business and technical readiness. Issues during go-live and stabilization are rapidly coordinated and resolved.
Experience / Capabilities
Strong experience managing complex enterprise deployments or releases. Demonstrated ability to coordinate across business and technical teams. Strong integrated planning, dependency management, risk management, and executive communication skills. Experience with cutover, release readiness, Go/No-Go governance, and production stabilization. Comfortable operating across multiple workstreams without replacing the accountability of individual workstream owners. Strong facilitation skills with the ability to drive decisions and escalate effectively.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Scope of role:
Project: Typically manages medium to large projects and/ or part of programs.
The primary focus of each role can be different depending on the role but may include some combination of each of the responsibilities outlined below. Team members should work with leadership to define the "composition" of their specific role to drive impact and generate outcomes. Career progression does not require demonstration of all accountabilities below.
Delivery and Execution:
Coordinates and executes team activities following appropriate implementation plans. This may include scope, goals, scheduling, and deliverables that support business goals in collaboration with management.
Planning and Alignment:
Identifies budget and resource requirements. Develops plans and timelines and ensures all team members understand overall objectives of the work. Executes on plans to improve productivity, contain cost, and improve performance.
Status Updates and Progress:
Monitors work progress based on estimated time to complete delegated deliverables. Assesses bottlenecks in work processes and communicates issues to senior management.
Collaboration:
Works with all required functions and groups to effectively plan and execute defined assignments, builds, and maintains relationships.
Change Management:
Collates input on impact of change to develop change strategy and plan. Prepares communications on change impact.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree from an accredited college/university. 2+ years relevant work experience. Or an equivalent combination of education and experience. Certification COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.
BFS COMPETENCIES
Business and Financial Acumen
Demonstrates depth of understanding for the P&L and financial analysis Teaches business and financial acumen to others. Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle.
Results Driven
Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude.
Strategic Thinking and Decision Making
Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately.
Servant Leadership
Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same.
Emotional Intelligence
Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent.
Develops and Leads Others
Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes.
Growth Mindset
Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions.
Innovation
Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies.
Integrity
Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Occasional travel may be required.