Learning Support Manager - Americas

The gap between what a university intends for its students and what those students actually experience is where Cadmus operates. Our Learning Support Managers close that gap, working with academics to design better assessment and supporting them and their students throughout the semester.

Cadmus is used by students in 50+ countries, and we are now bringing on our first university partners in the Americas. As Learning Support Manager for the region, you will be the person their academics work with: training them, helping them design assessment, and making sure they and their students get fast, expert support. The role is remote and covers 9am to 5pm Eastern Time, so universities across the Americas have someone on hand through their working day.

You will develop and deliver training sessions, workshops and webinars for academics, help them craft scaffolded, high-quality assessments grounded in good pedagogy, and build and improve the assessment templates they use. You will oversee support for the region, keeping our Help Centre and support documentation current, getting technical issues to the right team, and working with our Product team to develop our internal support tools. You will also own the relationship: checking in with academics at the end of each semester, running quarterly business reviews for priority accounts, leading our referral program, and bringing what you learn back to our Commercial, Sales, Operations and Product teams. You will have a real say in how Cadmus supports academics in the Americas, backed by a Learning team that lives and breathes pedagogy.