Customer Success Manager, Home Improvement

Description

ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter ’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers. Here at ChargeAfter , we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Success Manager to help make it happen!

We are seeking a self-starting, outcome-driven Enterprise Customer Success Manager to lead and nurture our top-tier client relationships, with a strong focus on our growing Home Improvement sector. This individual will own the end-to-end customer journey post-sales: from successful onboarding and go-live to long-term growth and retention. As a strategic advisor to your merchants, your goal is to maximize product utilization, drive feature engagement, and ensure clients realize the full business value of the ChargeAfter platform.