Strategic Account Manager

This is a remote position.

Overview

As aStrategic Account Manager, you are responsible for supporting and growing relationships with small businesses and entry-level clients. These accounts may have modest budgets, but they play an essential role in our overall portfolio. Your focus is on retention, communication, basic strategy support, and creating opportunities for long-term growth.

You will provide reliable, consistent service, help clients understand the value of their investment, and ensure steady performance within their means. Success in this role is measured by client retention, service usage, light upsells, and client satisfaction.

Key Responsibilities & Leadership Scope