Director of Customer Experience
CleraUnited States only
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About the Role
Lead customer experience strategy and execution across the customer journey, from onboarding through retention and advocacy. This role works across customer success, support, product, and engineering to strengthen customer relationships, improve satisfaction, and support business growth.
What You'll Do
- Develop and execute a customer experience strategy aligned with company goals and market opportunities.
- Lead, mentor, and scale customer success and support teams.
- Analyze customer feedback, product usage, and NPS metrics to identify pain points and improvement opportunities.
- Partner with product and engineering to prioritize features and fixes that improve customer satisfaction.