D365 CRM/CE FC

D365 CE Functional Consultant

Role Overview

We are looking for a specialist to drive the design and implementation of automated engagement strategies. This role is centered on leveraging Microsoft Customer Insights – Journeys to bridge the gap between business requirements and technical execution, ensuring a seamless end-to-end user experience.

Core Technical Focus

Architecting Journeys: Build sophisticated, multi-step automation flows using advanced branching logic based on real-time data, user behavior, and compliance status.

Communication Strategy: Deploy multi-channel messaging solutions (starting with SMS and expanding to broader digital touchpoints).