Intake Specialist

Employee Relations Consultant

• -Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
• - Provide consultation on general policy questions, drive resolution for less complex cases
• - Identify cases requiring escalation and complete required documentation.
• -Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Required Skils:

• Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.