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Position Title: CLIENT RETENTION PROGRAM MANAGER - PROPOSAL DEVELOPMENT TEAM (REMOTE)
Salary: $115,000 - $125,000
Pay Grade: 15
Other Forms of Compensation: BONUS
ESFM is the corporate facilities management (FM) division of Compass Group USA , a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email .
Job Summary
Client Retention Program Manager – Proposal Development Team
REMOTE
The Client Retention Program Manager is responsible for executing ESFM's Retention Program by coordinating strategic retention initiatives, managing renewal proposal development, and maintaining the content and tools that support client retention efforts.
Working within the Proposal Development team, this individual serves as the central coordinator for retention initiatives. The role also owns all renewal proposal development activities and maintains the strategic content library that supports retention efforts.
The ideal candidate is a strong project manager, relationship builder, and communicator who thrives in a highly collaborative environment.
Key Responsibilities
Client Success Program Management
Support the development of a Client Retention Program leveraging enterprise best practices
Develop and maintain program timelines, project plans, and annual retention calendars.
Schedule and facilitate retention planning meetings, account strategy sessions, and program checkpoints.
Track milestones, action items, and deliverables while holding internal stakeholders accountable for completion.
Continuously improve program documentation, templates, and processes to support consistent execution.
Maintain data supporting PowerBI Dashboard (previous skills not required, but a plus)
Renewal Proposal Management
Lead the planning, development, and production of renewal proposals and client-facing presentations.
Partner with Operations, Sales, Finance, and subject matter experts to develop compelling renewal strategies and messaging.
Ensure renewal deliverables are completed on time and align with ESFM branding and quality standards.
Strategic Content Management
Own and maintain the centralized repository of retention content for strategic accounts, including but not limited to Client profiles, referenceable client list, case studies, success stories, stakeholder matrices, Win themes and value messaging.
Qualifications
Required
Bachelor’s degree in business, Marketing, Communications, or related field.
5+ years of experience in project management, proposal management, program management, or related position with transferable skills.
Excellent written communication and presentation development skills.
Ability to coordinate cross-functional teams and drive accountability without direct authority.
Advanced proficiency in Microsoft Office, particularly PowerPoint, Word, and Exc
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at ESFM are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: