RLS Advocate

We are looking for a talented Contact Center Representative to join our Infant Care Team.

In this role you will make an impact in the following ways:

• Create, update, and close service requests in the OneC RLS system
• Communicate between Infant Care/Engineering groups and the repair locations where the units are being repaired
• Ensure proper Cummins processes are followed during repair events
• Assist in sourcing orders for parts/tools/etc
• Assist in any related need that may arise for the repair event or customer support
• Identify quality, service, or any other issues and communicate them for potential resolution
• Originally posted on Himalayas