Senior Strategic Account Manager - Massachusetts Based
CustomerGauge companyUnited States only
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Business Value Realization – Partner with customers to define success metrics, demonstrate measurable business outcomes, communicate ROI to executive stakeholders, and ensure CustomerGauge becomes a strategic partner rather than simply a software vendor.
Account Portfolio Management - manage your entire account portfolio, ensuring optimal client satisfaction and achieve assigned strategic account Key Performance Indicators (KPIs), Objectives and Key Results (OKRs).
Strategic Account Management KPIs/OKRs - maintain a team Net Retention Rate of 105% while ensuring one touch per account each month and conducting 10 Impact Reviews per quarter with key client stakeholders.