Disability Customer Service Representative

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.

MAJOR DUTIES & RESPONSIBILITIES

Handling Receipt of New Cases:

Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.

Work with the client on any information missing pertinent to processing the claim.

Sort, organize and create a medical document listing - if required by the client, and in line with specific special handling.