Service Manager
Darkhorse Tech$85K – $115K per yearUnited States only
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About Darkhorse Tech
Darkhorse Tech is a managed IT services provider built for dental. We support 1,500+ dental practices, specialists, multi-location groups, and DSOs nationwide with day-to-day IT support, cybersecurity, HIPAA compliance, cloud hosting, and email security. We are 100+ people who work almost entirely in one industry, which means we get good at it.
About This Role
We are hiring a Service Manager to own service delivery across our Service Team and our NOC.
Read that carefully, because it is the part most candidates miss. This is not a seat where you manage a help desk. You will manage five team leaders, four Technical Team Leaders and one NOC Team Lead, who together carry fifty-two people between them. Your job is not to solve tickets. It is to build five leaders who run their teams well, hold the same standards, and make good calls without asking you first.