Software Developer
DataEQSouth Africa only
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ABOUT US
DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems.
ABOUT THE ROLE
We are looking for a generalist to join our small dev team. We build web applications used both by our staff, by our clients (everyone from small companies to large corporates), as well as a specialized crowdsourcing platform. We work on both front-end code as well as back-end: we process real-time data streams provided to us via Twitter and other data sources, including traditional media sources (such as press and broadcast). This data needs to be efficiently stored so that it can be queried in real-time. We annotate the data using our crowdsourcing platform as well as various machine learning systems and finally provide the data to our clients for either analysis or for them to respond to and interact with via our social media tool.