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Job Summary
Serves as the technical authority for Salesforce and CPQ-CLM within Commercial Operations. You will lead CRM integration work, manage the Service Jira integration, and support the Sales organization with day-to-day Salesforce issues. You will work alongside the existing Salesforce Architect, the Commercial Operations leaders and the Sales Analysts, and will be the main technical contact within Commercial Operations. PLEASE NOTE: This role is expected to operate during NAM EST business hours.
Essential Duties and Responsibilities
Own the Salesforce architecture: data model, security, automation, and release strategy.
Lead CRM integration initiatives with other enterprise systems, including integration patterns, APIs, and error handling.
Manage and evolve the Service Jira integration: workflows, field mapping, sync monitoring, and issue resolution.
Design, configure, and optimize Salesforce CPQ and CLM: product and pricing rules, approvals, quote templates, and contract lifecycle.
Provide Tier 2/3 support for Sales users' Salesforce issues during US business hours, resolve them, and find root causes.
Turn business requirements from Commercial Operations into scalable solutions, with effort estimates.
Coordinate handoffs with the other Salesforce Architect, so work continues across time zones with clear documentation and status updates.
Review the work of admins and developers, and mentor peers on best practices.
Support Deephealth leadership especially Commercial and Operations leadership with recommendation and solutions to business requirements managed through CRM.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Requirements
Minimum Qualifications, Education and Experience
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
10+ years of Salesforce experience, including 5+ years in an architect or lead technical role.
Deep expertise in Salesforce Enterprise Setup and Architecture Design. Knowledge of CPQ-CLM is a plus.
Experience with integrations (REST/SOAP APIs, middleware such as MuleSoft or Workato), including Jira.
Salesforce Application Architect, System Architect, or CPQ Specialist certifications.
Strong skills in Apex, Flow, LWC, and declarative configuration.
Understanding of lead-to-cash, quoting, and contract management.
Strong troubleshooting skills and the ability to explain technical topics to non-technical users.
Excellent written and verbal English, and comfort working independently in a remote, cross-time-zone team.
Willingness to work US Eastern hours and to support critical releases or quarter-end periods outside the core window.
Authorization to work in India.
Nice to have Experience with Service Cloud and DevOps tooling (Git, CI/CD).
Experience supporting US-based business teams from an offshore location.
Quality Standards
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.
Travel
This position requires domestic / international travel up to 10%.