Mission Director - Intelligence Community

Defense Unicorns$145K – $185K per yearUnited States only

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)

Position Summary

As the Mission Director for the Intelligence Community within the Federal Business Unit at Defense Unicorns , you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. By proactively addressing customer needs, driving product adoption, and serving as a trusted advisor, you will maintain high retention rates, build advocacy among our heroes, and iteratively grow the Intelligence Community domain over time.

Loading job…

Mission Director - Intelligence Community at Defense Unicorns · ApplyPick

Customer Retention & Satisfaction
Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
Time-to-Value & Adoption- Ensure a positive onboarding experience and expedited time-to-value for new customers.
Promote adoption of Defense Unicorns ’ products and solutions to meet and exceed mission objectives.
Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
Hero (Customer) Advocacy & Health
Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals.
Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
Account Expansion
Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
Identify cross-selling opportunities into adjacent Intelligence Community programs and collaborate with the Intelligence Community Account Executive.
Collaborative Product Development
Relay customer feedback to the Product team to prioritize relevant features or fixes.
Advocate for Intelligence Community specific enhancements to improve customer experience and retention.
Metrics & Reporting
Track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success.
Expectations
Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
Champion customer needs across internal teams to ensure mission success and continued satisfaction.
Facilitate and share the results of retrospectives once time-to-value is achieved.

Mission Director - Intelligence Community

Apply now

Position Summary

Mission Director - Intelligence Community

Apply now

Position Summary

Key Responsibilities

Who We Are

What We Do

Who We Serve

Helm/Kustomize-Value Stream Mapping

Benefits Our Unicorns Enjoy

Health:

Life Insurance

Disability Insurance

Financial:

Home Office Budget

Leave:

Paid Parental Leave

Learning:

Apply now