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Job Description:
Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.
The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.
Tasks include, but are not limited to:
Compliance documentation
Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
Service Level Agreement monitoring
Access & identity monitoring
Coordinating (but not performing) server and database patches
Incident troubleshooting
Small enhancements/configuration changes to software
Coordinating software management
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
Collecting & Processing Demands from Business Users
Performing Incident & Problem Management
Performing Change Management
Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
Decommissioning (Retiring) systems
Coordinating System Archiving
Coordinating the onboarding of systems from functional areas to the EOC
Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
Communicating system transition results back to the EOC reporting team
Skills:
Must be customer oriented
Must be well organized and methodical
Must have excellent communication skills both written & verbal
Must be able to work successfully on a team
Must have Excellent English speaking, reading & writing skills
Other languages such as German, Japanese, Mandarin, Spanish a plus
Must be able to present information effectively
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
Working knowledge of:
Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
Data transformation and modelling using Snowflake and dbt
Good to have knowledge of data integration tools (Snaplogic)
Python and SQL (advanced)
Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments
CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)
Experience:
2+ years working as System Lead or Similar
Good Understanding of assigned application and system lead support service tasks
Understanding and experience working with Hardware, software, networking and databases
Proven work experience in an IT technical support or similar role
Experience working in a regulated environment is a plus
Experience working in a multicultural diverse environment
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.