Simulation Developer/Instructional Designer (Bilingual Preferred)

At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—because they’re hands-on, practical, and performance-driven.

We’re seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You’ll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—all while keeping learning fun, challenging, and effective.