Out-of-Hours Service Agent

This is a remote position.

Role Summary The Out-of-Hours Service Agent will serve as the first point of contact for Alpha24’s healthcare professionals and clients during evenings, weekends, and holidays. This role is crucial to ensuring uninterrupted service, timely responses to urgent requests, and efficient coordination of last-minute staffing needs.

Requirements

Key Responsibilities

Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours.

Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency.

Coordinate and dispatch available healthcare staff based on client requirements and availability.