Customer Success Manager
EXFOUnited States only
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Opens the original posting on Himalayas.
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Job Description:
Role & Responsibilities:
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices.
Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO ’s Platform Ecosystem Solution – SaaS Provides system-level consulting expertise to design performance solutions for named service providers.