Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for both FTL and LTL shipments.
Troubleshoot technical issues, initiate ELD and TMS connection requests, and access customer TMS portals to post shipment updates.
Respond promptly and professionally to customer and carrier inquiries via phone and email.
Ensure the timely and accurate delivery of cargo to key customers.
Verify that all shipment documentation is accurate and complete, including bills of lading and other supporting materials.
Oversee collection and delivery activities on behalf of key clients.
Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records.
Coordinate and monitor Domestic Ground Expedite shipments, ensuring timely pickups and deliveries through proactive communication with carriers and dispatchers.
Process transportation documentation with great attention to detail and compliance.
Fulfill other responsibilities as assigned by management on a day-to-day basis.
What You Need
2–3 years of industry-related experience in logistics, transportation, or freight forwarding.
Hands-on experience with Domestic LTL, Truckload (FTL), and Ground Expedite is required.
Strong customer service skills and the ability to manage communication professionally and efficiently.
Working knowledge of freight forwarding procedures, regulations, and departments.
Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook).
Experience with systems such as CargoWise, SAP, or Turvo is a plus.
Excellent attention to detail, time management, and problem-solving skills.
Ability to work independently, exercise sound judgment, and manage multiple shipments with minimal supervision.
Experience with Domestic Air Freight is a plus.
Why Expedock
HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leave credits after your third month of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Seamless Onboarding & Training: Get up to speed quickly with structured onboarding and client-specific training designed to help you become a subject matter expert in your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock , you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles.
Communicate with you throughout the recruitment process.
Improve our hiring processes and overall candidate experience.
Maintain talent pools for future opportunities, where permitted by law.
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.