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The Business Analyst is responsible for delivering reporting, analytics, and business insights that support the successful management of the Global account. This role partners closely with account management, operations, providers, and client stakeholders to analyze performance, identify opportunities for improvement, and provide data-driven recommendations.
Key Responsibilities
Develop and maintain recurring operational and executive reports.
Analyze account performance metrics, trends, spend, work order activity, and provider performance.
Support Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and client presentations.
Partner with Account Management to identify risks, opportunities, and process improvements.
Ensure data integrity and accuracy across reporting platforms.
Respond to ad hoc client and internal reporting requests.
Create dashboards and visualizations to communicate key business insights.
Collaborate with cross-functional teams to support account growth and operational excellence.
Qualifications
Bachelor's degree in Business, Analytics, Finance, Economics, or related field.
Strong analytical and problem-solving skills.
Advanced proficiency in Excel; experience with BI/reporting tools preferred.
Ability to work with large datasets and communicate insights effectively.
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Preferred Qualifications
Experience with SQL, Looker, Power BI, or similar analytics tools.
Experience supporting enterprise accounts in a service, facilities, or operations environment.
Fortive Corporation Overview
Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive , we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive , we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive , we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive : For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .