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ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.
ServiceChannel is seeking a Facilities Coordinator to work in highly customer service focused role that will require you to oversee several customer facing systems supporting our clients and service providers. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our clients facility needs and overall ServiceChannel platform assistance.
Key Responsibilities
Respond quickly and efficiently to inbound support inquiries via our Zendesk helpdesk platform, emails and phone calls.
Provide baseline training and guidance to Clients and Providers on ServiceChannel applications
Identify system issues and report them to our Development Team
Closing the communication loop on any and all inquiries or issues in a timely and professional manner
Partner with our Client’s Facility Managers and coordinate service
Managing compliance with scheduled maintenance services
Reviewing work order requests for cost saving opportunities related to the asset/equipment being repaired (Warranty, Landlord etc)
Provide Special Project assistance with customer facing initiatives as they arise
Monitor and Evaluate Facility Emergency Work Orders
Monitor internal reporting tools to ensure that process are adhered to.
Responsible for conducting quarterly business review presentations with customers.
Conduct weekly/biweekly operations meetings with clients.
Effectively work with cross functional teams to support internal and external initiatives.
Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow.
Required Skills & Experience
1-2 years experience working in a facilities support role.
Experience providing support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment. Experience in the Facilities Management industry required.
Verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.
A high proficiency in Microsoft Excel and Power Point is required.
Strong attention to detail - Accurately capture specific pieces of information (details) and the ability to document these details in the written form.
Adaptive and responsive to feedback and open to updating processes where required.
Collaboration and teamwork is a must. Team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development.
Ability to work independently from home with a strong record of attendance and punctuality. On time attendance to scheduled shifts is required in this role.
Must possess demonstrated Time Management, Organizational and Problem-Solving skills.
These are remote positions covering 8a-5p in your respective time zone.
Requires a comfort level of being on camera for remote meetings with Clients and Team Meetings.
Experience using Salesforce and Gainsight is preferred.
High School Diploma or GED.
Preferred Skills & Experience
Experience with Facilities Management in a Restaurant, Hospitality, Medical/Veterinary or Retail setting.
Record of success supporting Enterprise B2B SaaS products
Why Work for Us?
Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty.
In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
Fortive Corporation Overview
Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive , we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive , we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive , we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive : For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .
Pay Range
The salary range for this position (in local currency) is 51,300.00 - 85,700.00.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.