Customer Service Specialist

Summary:

The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound calls to, and taking inbound calls from, our valued customers to offer support and specialized products.

Essential Job Functions:

Conduct pipeline management, appointment setting, and other key activities to support the department’s production goals and ensure SLAs and customer service standards are met.

Analyze applicant information to determine whether the customer qualifies for a beneficial program.