Technical Support Engineer (Edge Network)

Your Responsibilities:

Handle customer and internal user requests via chat, email, and occasionally phone calls in English.

Provide consultations regarding our products and services in Edge Network.

Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.

Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.