HOA Property Manager

Green Ocean Property ManagementPhilippines only

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The HOA Property Manager is responsible for the day‑to‑day operations, governance support, vendor oversight, and owner/resident experience across an assigned portfolio of homeowner associations. This role requires strong analytical ability, impeccable attention to detail, and exceptional written and verbal communication skills. The manager serves as the primary liaison among the Board of Directors, unit owners, residents, vendors, and internal teams (Maintenance and Finance), ensuring that association operations comply with governing documents, applicable laws, and company standards while meeting service-level and financial targets.

Key Outcomes (What Success Looks Like):

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HOA Property Manager at Green Ocean Property Management · ApplyPick

Board & Governance Management
Serve as the primary point of contact for Board members; prepare agendas, Board packets, and management reports for regular and special meetings.
Interpret and apply governing documents (CC&Rs, bylaws, rules) and relevant state statutes in daily operations; coordinate with counsel when required.
Facilitate annual meetings, elections, and owner notices in accordance with legal and governing document requirements.
Owner & Resident Relations
Maintain responsive, professional communication with trustees/Board, unit owners, and residents via email, phone, and portal.
Issue timely association-wide notices (policy changes, maintenance schedules, community events, compliance reminders).
Manage and resolve escalations, complaints, architectural review requests (ARC), violations, and hearings within established SLAs.
Financial Coordination & Reporting
Support budget development, reserve study implementation, and monthly variance commentary; review financials for accuracy.
Monitor assessment billing, collections, payment plans, and delinquency follow-up in alignment with collection policies.
Review and approve invoices, code expenses to budgets, and validate vendor work completion prior to payment.
Maintenance, Projects & Vendor Management (with Maintenance HOA)
Translate Board priorities into annual maintenance calendars; schedule and track preventive maintenance and inspections.
Open, monitor, and close work orders; ensure scope, SLA, and quality standards are met; maintain accurate asset records.
Bid, negotiate, and manage vendor contracts (landscaping, janitorial, security, pools, roofing, elevators, etc.); perform periodic vendor reviews.
Coordinate capital improvement projects (RFPs, proposals, schedules, owner notifications, punch lists, closeout documents).
Information Management & Systems
Keep all HOA Asana projects/boards current with daily updates, dependencies, and follow-ups; maintain recurring tasks and automations.
Process resale and lender questionnaire packages accurately and within service timelines; maintain fee schedules.
Maintain organized digital records (governing docs, minutes, contracts, insurance, warranties, architectural files) in the association’s repository.
Team Leadership & Development
Train and onboard new APMs/PMs on processes, systems (Asana, accounting/portal), compliance, and customer service standards.
Promote a collaborative, service-oriented culture aligned with company values; escalate staffing/resource needs to the Unit Head.

HOA Property Manager

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Key Outcomes (What Success Looks Like):

HOA Property Manager

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Key Outcomes (What Success Looks Like):

Key Responsibilities:

Key Performance Indicators (KPIs):

Qualifications:

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