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The Role
This is a senior client-facing role for someone who wants to operate at the intersection of strategy, growth, sales, and execution.
You will work directly with founders and business owners, understand their business in depth, identify what is holding growth back, and help them decide what to do next.
You are not here to simply manage a relationship.
You are here to become a trusted partner in the growth of the business.
That means understanding the client's goals, offer, market, acquisition strategy, sales process, delivery model, current constraints, and commercial priorities - then helping them turn that into a clear plan of action.
In some conversations, you will be helping a founder sharpen their positioning.
In others, you will be diagnosing why pipeline is weak, why sales are not converting, why execution is stalling, or where the next growth opportunity sits.
Your job is to create clarity. To tell clients what matters now. To show them what needs to happen next. And to make sure the right actions actually happen.
This is not a traditional Customer Success role.
It is a role for someone who wants to become an exceptional commercial operator by working closely with ambitious founders and helping them solve real business problems.
The Opportunity
You will have exposure to a large number of businesses, markets, offers, sales models, and growth challenges.
That creates an unusually steep learning curve.
Instead of spending years inside one company solving one set of problems, you will see patterns across dozens of businesses and develop the judgment to quickly understand:
What is actually holding growth back
What is noise and what matters
Where the highest-leverage opportunity is
What the founder should focus on now
What should be stopped
What should be doubled down on
How strategy should translate into execution
Over time, the expectation is that clients see you as someone whose judgment they trust.
Someone who can walk into a complicated situation, understand it quickly, simplify it, and give them a clear direction forward.
If you want to build serious capability in growth strategy, founder communication, sales, operations, and commercial decision-making, this role gives you the environment to do it.
What You Will Own
Become a True Growth Partner to Clients
You will work closely with founders to understand the business beyond surface-level account updates.
You will build a clear picture of:
Their business model
Target market
ICP
Offer
Pricing
Positioning
Acquisition channels
Sales process
Current pipeline
Delivery model
Team capacity
Growth goals
Immediate constraints
From there, you will help determine the highest-priority actions required to move the business forward.
Advise, Don't Just Support
We are not looking for someone who simply responds to questions.
We want someone capable of leading the thinking.
You should be comfortable saying:
"This is the problem I think we need to solve first."
"This is where I think you're focusing on the wrong thing."
"This is the strategy I would recommend."
"This is what I would do over the next 30 days."
"This is what needs to happen before we scale."
You will challenge clients when needed, simplify decisions, and help them avoid wasting time on low-leverage work.
Your value comes from your judgment, not just your responsiveness.
Turn Strategy Into Action
Good advice without execution is useless.
Every strategic conversation should translate into clear priorities.
You will help clients move from broad goals to focused execution:
Define the objective
Identify the constraint
Decide the strategy
Break it into clear actions
Assign ownership
Set timelines
Review what happened
Adjust based on results
You should naturally reduce complexity rather than add to it.
If a client has fifteen things they could be doing, your job is often to help them identify the two or three that actually matter.
Help Clients Build Revenue
You will think commercially.
That means understanding the complete journey from market to revenue:
You will help clients understand where that journey is breaking down.
For example:
If acquisition is weak, you investigate the offer, market, message, and channel.
If leads are coming in but deals are not closing, you look at qualification, sales process, follow-up, positioning, and pricing.
If sales are happening but delivery is becoming difficult, you help identify what needs to change operationally.
You should be comfortable moving across the business rather than treating growth as a single function.
Work Across Growth Channels
Depending on the client, you may be advising across areas such as:
Cold email
Outbound
Paid acquisition
Offer development
ICP and positioning
Lead generation
CRM and pipeline
Sales process
Follow-up
Proposal strategy
Pricing
Go-to-market
Operational priorities
AI implementation and services
You do not need to personally be the world's best practitioner in every function.
You do need enough commercial understanding to identify what is working, what is not, ask the right questions, and make good strategic recommendations.
Lead High-Level Client Conversations
You will spend significant time speaking directly with founders and senior operators.
These are not scripted check-ins.
The conversations should be valuable enough that a founder would pay for the thinking itself.
You will:
Review business performance
Analyse what has changed
Identify opportunities
Diagnose problems
Challenge assumptions
Set priorities
Recommend strategy
Help unblock decisions
Create accountability
Keep momentum high
The standard is not whether the meeting happened.
The standard is whether the meeting changed what happens next.
Own the Bigger Picture
Clients may have multiple people supporting different parts of their business.
Your role is to maintain the full commercial picture.
You should understand what everyone is working on, how it connects to the overall strategy, and whether the combined effort is actually moving the client toward their objective.
If teams become disconnected, priorities conflict, or something important is falling through the cracks, you take ownership of resolving it.
The client should feel like they have one clear strategic partner who understands the whole business.
Identify Risk Before It Becomes a Problem Strong operators notice problems early.
You should recognise when:
A client is losing momentum
Execution has stalled
The strategy is not producing results
Expectations have become misaligned
Lead flow is weak
Sales follow-up is poor
Internal delivery is becoming a blocker
The client is focusing on the wrong priorities
Trust is beginning to decline
Then act.
Do not wait for a formal escalation.
Part of being a trusted partner is being willing to address uncomfortable realities before they become larger problems.
Skills & Competencies
Commercial Judgment
You understand how businesses grow and make money.
You can connect strategy to revenue and distinguish between activity and actual commercial progress.
Strong Diagnostic Ability
You can listen to a complicated situation and quickly work out what the underlying issue is.
You separate symptoms from root causes.
Strategic Thinking
You can move between the big picture and immediate execution.
You know how to turn an ambitious goal into the next few actions that actually matter.
Founder-Level Communication
You can communicate confidently with intelligent, ambitious, demanding people.
You are comfortable challenging ideas without becoming confrontational.
You can give clear advice even when it is not what the client hoped to hear.
High Ownership
You do not wait to be told what to do when something is obviously not working.
You investigate, decide what needs to happen, and move it forward.
Structured Execution
You are excellent at turning conversations into decisions, priorities, actions, owners, and timelines.
Curiosity
You genuinely enjoy understanding businesses.
You want to know why an offer works.
Why one market responds differently from another.
Why one sales process converts and another does not.
Why certain founders execute faster than others.
That curiosity compounds into judgment.
AI Fluency
You actively use AI to improve your thinking and output.
You should use AI to analyse businesses, prepare for conversations, research markets, structure plans, review performance, document decisions, and increase the quality and speed of your work.
The Person We Want
This role is best suited to someone who wants to accelerate their career by taking on real responsibility.
You want to become the kind of person founders trust when making important decisions.
You want to develop judgment, not just knowledge.
You want to understand how businesses grow from the inside.
You are excited by the idea of working across many different companies, seeing patterns quickly, and becoming better at solving commercial problems every week.
You do not want to spend your career running scripted calls.
You want to sit across from a founder, understand what they are trying to build, and help them build it.
You Will Probably Not Fit If
You want a traditional Customer Success role
You prefer being given the answer rather than finding it
You are uncomfortable advising people more senior than you
You avoid giving direct recommendations
You prefer following scripts to thinking independently
You enjoy relationship management but are less interested in business strategy
You are uncomfortable discussing revenue, sales, pricing, or performance
You need very clear boundaries around your responsibilities
You focus heavily on activity rather than outcomes
You are looking for a low-pressure role with a predictable learning curve
Requirements
Experience
7+ years in consulting, growth, client strategy, account management, sales, operations, or a senior client-facing role
Experience working directly with founders, executives, or business owners
Strong commercial understanding and the ability to think across acquisition, sales, and delivery
Experience helping businesses solve growth or execution problems
Strong understanding of B2B go-to-market
Direct exposure to areas such as outbound, sales, offer creation, paid acquisition, pipeline management, consulting, or agency delivery
Experience operating in fast-moving environments where judgment matters more than rigid process
Benefits
What You Get
Fully remote
Full-time role at a profitable, bootstrapped company
Direct access to ambitious founders and business owners
Exposure to a wide variety of companies, markets, and growth problems
The opportunity to build deep skill across strategy, acquisition, sales, operations, and AI
Significant autonomy and ownership
Direct access to senior leadership
A role where your judgment and capability can grow quickly
Performance-based progression into leadership, strategy, operations, or broader commercial ownership
Independent Contractor Agreement
This is an opportunity to become much more than an account manager.
Done well, this role develops you into the kind of commercial operator who can walk into almost any business, understand what matters, and help the founder decide what to do next.