L2 Technician MSP - US Remote

The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests and incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontline support and senior engineering, handling complex troubleshooting, system administration, and network support tasks.

This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation practices. L2 Technicians thrive in problem-solving environments and are accountable for timely resolutions, accurate records, and reinforcing GXA ’s technical standards.

CORE TRAITS & PERSONALITY Problem-Solver – Confidently troubleshoots and resolves complex issues.

Customer-Focused – Maintains a professional, courteous, and empathetic approach with clients.