Lead Customer Service, Seasonal

About the Role

As a seasonal Lead Customer Service Associate, you willassistthe manager with the daily operations and functions of the team. You will take charge of special projects aimed atidentifyingand resolving customer service issues. You will collaborate closely with the manager, Field Sourcing Logistics and Deployment, PeopleSoft IT support, and associates to address and correct recurring customer service, system, and vendor challenges.You will efficiently manage and resolve sensitive client issues and escalations, handling them across multiple skill sets.You will serve as a key liaison between field customers and CSC field support groups and vendors. You willutilizevarious software programs, tools, and computer systems to resolve and track client issues. Additionally, you willparticipatein cross-functional special projects to address system and vendor-related issues affecting the field.