Seasonal, Client Relationship Specialist

About the Role

The Client Relationship Specialist (CRS) serves as the primary point of contact for clients throughout their virtual tax service journey, ensuring a seamless, supportive, and high-quality client experience. This role is responsible for proactively managing client communications, resolving service and technical concerns, coordinating activities across internal teams, and advocating for clients from onboarding through completion. The CRS builds trusted relationships through personalized support, clear communication, and effective problem solving. As part of H&R Block Assisted Operations, this position plays a critical role in driving client satisfaction, retention, and loyalty through remote service delivery.