Customer Success Lead

This is a remote position.

Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth Resolve any issues and questions raised by program administrators Enable program administrators to provide effective support to their patients/participants Manage device support for program administrators and participants/patients Report customer feedback and issues to help development teams to improve the product.