Healthcare IT Technical Operations Associate II

Overview

HealthEdge ® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge .com.

The Technical Operations Associate II (L1) serves as the single point of contact for incidents and service requests, and performs first-line monitoring of production jobs, files, and batch workflows across healthcare systems. The role is responsible for ticket management, initial triage, status and file monitoring, and SLA adherence, ensuring every issue is captured, categorized, routed, and tracked to closure without gaps or delays. The L1 associate detects and reports job failures, delays, and missing files, escalating anything that requires reconciliation, reprocessing, data correction, or job-level investigation to L2.