Level 2 Support Technician
HireArchi$2K – $2K per monthPhilippines only
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- Working Schedule: Pacific Standard Time
- Work Arrangement: Fully Remote (Work From Home)
- Salary: $1,600 - $2,000
- Employer: MSP company operating in Florida, USA
Overview:
The Level 2 Support Technician is responsible for resolving escalated technical issues that require in-depth troubleshooting, system administration, and infrastructure support. This role acts as the bridge between Level 1 support and Level 3 engineers, ensuring complex incidents and requests are addressed efficiently. Level 2 technicians also contribute to process improvements, documentation, and mentoring junior team members.