WFH Third Party Medical Collector

The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Professionally persuade patients to pay on past due medical debts Overcome stalls and objections and suggest money sources for debt payment Leave messages with consumers informing them of contact points via a mandated script Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system Adhere to the production standards set for the department and client Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements Other duties as assigned by manager