Billing and Domain Service Specialist

Job summary:

At managed.com we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.

This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio.

Schedule: