Help Desk Tier I Support Specialist

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Tier I support specialist to support KDS and our government customer. The position is remote.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. Help Desk Tier I support specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides Help Desk Tier 1 and Data Center support, including technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate is a team player with proven experience as a Computer User Support Specialist. Below are the qualifications for this role.