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Job Description
Job Purpose
Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!
This Customer Sales Manager (CSM) position perfectly embodies that ambition, as you will own & be responsible for Taste Elevation category selling execution of $40M+ revenue with two (3) customers [Giant Carlisle/Giant Company and Giant Landover/Giant Foods] as a vital member of the Ahold Delhaize Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the Customer, leading all selling activities & driving efforts tied to improving our net sales (NSV) and profit (CMA), along with building a strategic partnership with our customers. The CSM should exemplify best in class customer service while navigating through internal and external opportunities—leveraging rituals & routines, and organization to ensure optimal results and timely follow up with stakeholders.
Essential Functions & Responsibilities
Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth
Achieve Base Business Objectives: Revenue and Share Growth, New Item Authorizations, increased Branded Distribution, and Optimal Shelving
Own P&L, Compass Revenue Forecast & Trade Balance through promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies.
Work with Category Leadership Team to effectively review and propose whitespace opportunities for key Brands.
Maintain files and business documentation to thoroughly detail business transactions (Compass trade management tool, customer planners, financial whammers, customer portal contracts etc.)
Partner with CSC and GBS teams to minimize deductions errors and write-offs, working back with Customers for repayment and corrections as needed
Expected Experience & Required Skills
Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities
Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company
Proven ability to manage multiple stakeholders from Customer teams at the same time
Cross functional partnership and influence experience with Customer Service, Customer Excellence and Category Leadership – initiative to bring insights & opportunities to the customer proactively
Forecasting expertise and financial acumen to properly plan and communicate relevant customer opportunities, understanding the P&L impact of distro and mix changes Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively Tested proficiency in Microsoft Office programs and proprietary Sales systems such as Compass, IRI, Spark, etc.
Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.
Willing to travel 10-20% out of the area as needed
Work Environment & Schedule
This position is considered a Remote based role that can be performed from a home office (ideally within the Giant, or ADUSA trading area [Mid Atlantic/Northeast/Southeast]). Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations
Physical Requirements
Physical demands include but not limited to
Willingness to drive and/or travel as needed
Operate a computer and view screens for ~100% of work schedule
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$104,200.00 - $130,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Employee's Home - National Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may assistance.