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LifelancerUnited States only
Opens the original posting on Himalayas.
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The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.
Provide L2 support for routine Clarity incidents and service requests.
Own assigned tickets through resolution or appropriate escalation.
Maintain timely ticket updates, resolution notes, and supporting documentation.
Perform routine Clarity administration and operational support.
Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
Perform routine data-integrity checks and document results.
Assist with operational data validation and corrective-action procedures.
Support user access, permissions, and application-administration requests in accordance with approved processes.
Support periodic Clarity license-utilization reviews and reporting.
Assist with application configuration activities under established standards and procedures.
Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.
Create and execute defined test cases.
Support UAT preparation and coordination.
Support production-readiness checks and post-deployment validation.
Support planned production deployments and weekend maintenance activities.
Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
Participate in knowledge-transfer activities with the incumbent managed service provider.
Ensure new operational knowledge is documented and shared with the team.
Support incident, request, problem, change, and release-management processes.
Assist with service KPI, SLA, backlog, and operational reporting.
Support Disaster Recovery exercises and documented recovery procedures.
Assist with user guidance and maintenance of training materials.
Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
Coordinate with infrastructure or other support teams using documented escalation procedures.
Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
Maintain required control evidence for access changes, operational checks, and support procedures.
Assist with periodic access reviews, audit evidence collection, and control testing.
Participate in the team's 16x5 support coverage model.
Participate in on-call support as assigned and appropriate for the role.
Support planned weekend patches, releases, deployments, and maintenance activities.
Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.
Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
Basic SQL skills for data validation, investigation, and operational support.
Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.
Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.
Opens the original posting on Himalayas.
Apply nowSource: Himalayas