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Job Title: Customer Success Manager - CRM Suite
Job Location: Madrid, Spain
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.
In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.
What You’ll Do
Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program Educate customers about our CRM products, services, and operating model Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management) Influence and drive change within customer organizations
Requirements
7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
Proven track record as a strategic, trusted advisor to customers having the ability to influence change
Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
Self-starter who is able to own the ongoing success of customer assignments
Ability to travel up to 15%
Based in Europe (with ability to work across time-zones)
Nice to Have
Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
CRM Program management
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
A conversation with the hiring manager
A personality assessment
A practical case exercise
A final conversation with our group's Senior Leader
Once all interviews are complete, the manager will be in touch with a final decision.
Perks and Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
Maternity & Paternal Leave
Fitness Reimbursement
1% charitable giving program
Compensation
Total compensation: 65,000 - 105,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
#RemoteSpain
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
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