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Residency in or relocation to Louisiana is preferred for all positions.
POSITION PURPOSE Individuals within the Senior Software Quality Assurance Engineer role deliver automated solutions for software processes. Plans, organizes, coordinates and tracks testing activities to ensure the successful deployment of projects. Uses technical skills, expertise and application knowledge to support clients, developers and testers. Provides knowledge transfer and training to the test team as needed. Performs or participates in various types of testing and post implementation reviews as determined by the project. Helps to ensure continuous improvement in Quality Assurance processes. A QA engineer is expected to: • Identify opportunities for inserting more quality within software processes. • Design and execute QA tests. • Run tests for databases, systems, networks, applications, hardware and software. • Identify bugs and quality issues in development, service or business processes. • Collaborate with other business units to understand the business and ensure their quality needs are being met. QA Engineers also interact with various development teams, project managers, internal and external customers, senior management, and external vendors. Members of this role understand how to create and execute functional testing so that they can support and enable key business processes. They must have an in-depth understanding of the business environment, and strong analytical and communication skills. Individuals must work well within a team environment. Accountable for complying with all laws and regulations associated with duties and responsibilities.
NATURE AND SCOPE
This role does not manage people
This role reports to this job: Manager, IT Quality Assurance
QUALIFICATIONS
Education
Bachelor's in Computer Science, Information Systems, Business Management requiraed or four years of related work experience can be used in lieu of a degree.
Report and document defects found during testing and work across functional teams to resolve defects.
Work Experience
5 years of quality assurance related work experience which could include experience in the following areas:
Professional systems or programming background.
Database technologies and SQL required.
Automated testing experience, including planning and conducting functional and performance testing, preferred.
Testing web, client-server, infrastructure, business process, or mainframe applications, testing systems installation and maintenance, automated testing tools and QA methodologies, preferred.
Experience with Microsoft TFS/ Azure DevOps, preferred.
Experience on Epic Tapestry and Cheers, preferred.
Skills and Abilities
Must have demonstrated ability to analyze and solve logical problems such as those found in mathematics, statistics, etc.
Certifications in software quality, or technical equivalent, preferred.
Report and document defects found during testing and work across functional teams to resolve defects.
Responsibilities:
Work Complexity:Works on medium complex and cross-functional solutions. Works multiple projects as a team member.
Business Requirements:Works with project team and BA to understand customer needs.
Project/ Work Planning:Participates in or supports workstream planning process.
Develop & Implement: Collects, analyzes, and shares test data to help business teams drive improvement in key business metrics, customer experience, and business results.Performs testing validations, capture test cases, coordinate automated testing and report outcomes.Develops and tests solutions such as databases, queries, views, reports, and dashboards.Documents new and existing test strategies, solutions, and implementations.Conduct defect triage meetings while using reporting and analysis tools that help streamline the business and make reporting, analyzing, planning, and forecasting more efficient.Provides testing estimation to project team.Works with users and other testing groups to create and implement the test plan.
Production Support: Leads the effort to troubleshoots defects and or enhancements to systems and software.Tracks performance and production issues.Escalates production issues as appropriate.Supports users during post-implementation testing.
Quality Assurance:Ensures the code and tests are within required quality standards.Manages the defect triage meeting.Reports test/quality status and test results to all stakeholders for projects.Reports defects in the defect system and ensures the defects are tracked, retested, and closed in a timely manner.Coordinates with different testing groups, including users, to ensure testing is complete and thorough.
Training:May train users to create test scenarios and provide guidance in testing and to use that information correctly.
Process, Policies & Standards:Adheres to process, policies, and standards.Ensures Enterprise QA standards and processes are maintained.
Customer service: Keeps customer and project team informed about any quality issues.Tracks and reports out on issues and enhancement request for the business in a timely manner.
Research/Evaluation:Analyzes and tests new releases/versions of software.May participate in vendor evaluations.
Licenses and Certifications None Required ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
Analytical Thinking: Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions
Business Function Knowledge: Involves the key players in identifying operating needs, issues and solutions. Proposes technical plans that are aligned with business objectives and technical requirements. Takes and leads actions to enhance business function standards and performance with the participation of business and technical partners
Consulting: Conducts investigations and interprets issues within operational and professional contexts. Provides guidance and counsel. Suggests caution to impacted areas as appropriate in relation to matters of policy interpretation and implementation of operational improvement. Conducts discussions that share information and trigger solutions and improvements
Customer Service Orientation: Asks questions and conducts investigations in order to understand clients' specific needs and provides prompt, attentive service. Understands client’s expectations and takes initiatives to meet and exceed them. Monitors progress and updates client and management as to status. Educates clients in ways of using products and services. Quickly and effectively solves customer problems. Develops trust and credibility with the customer
Information Seeking: Utilizes a variety of information and data sources pertaining to organizational and professional trends. Checks the source for omission and accuracy. Identifies the sources that are appropriate for specific types of information. Checks for bias and omission. Seeks out the appropriate people to approach for guidance either formally or informally depending on the type of issue. Links information in a lateral as well as linear manner. Finds hidden data. Relates and manipulates data from various sources to create a fuller picture. Investigates and uncovers root causes of a problem or issue.Innovation: Shares new ideas and consistently demonstrates openness to the opinions and views of others. Identifies new and different patterns, trends, and opportunities. Generates solutions that build upon, adapt, and go beyond tradition and status quo. Targets important areas for innovation and develops solutions that address meaningful work issues. Seeks to involve other stakeholders in developing solutions to problems. Takes calculated risks
Problem Solving: Applies simple problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders
Quality Assurance: Utilizes multiple approaches to quality assurance and testing. Demonstrates working knowledge of tools used in the development of test plans. Documents outcomes and reviews with stakeholders, demonstrating an understanding of the relationship between test plan construction and fulfilling customer expectations
Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions
Perform other job-related duties as assigned, within your scope of responsibilities.
Job duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while standing or sitting.
The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
All internal employees please apply through Workday Careers.
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Additional Information
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In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.