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The Medicus Firm (TMF) connects physicians and advanced practice providers with the healthcare organizations that need them. Our Operations team exists to make TMF’s recruiters faster, better informed, and easier for clients and candidates to work with — and this role sits at the center of that mission. You’ll turn AI and technology investments into everyday tools the team actually uses, while keeping the systems behind the business (CRM, ATS, sales operations) accurate and working.
What you’ll do:
Lead discovery and evaluation calls with AI and technology vendors, documenting findings and driving go/no-go decisions
Own integration of approved AI tools from kickoff through go-live, bridging leadership, IT, and vendors
Design and deliver training tailored to how recruiters, sales, and marketing actually work
Partner with team leads to build and roll out AI-supported workflows for sourcing, outreach, screening, and reporting
Track adoption, gather feedback, refresh training, and retire tools that aren’t earning their keep
Maintain an inventory of AI and technology tools, licenses, renewals, and owners
Support sales leadership with pipeline reporting, CRM hygiene, and contract/proposal templates
Identify sales ops tasks ripe for automation or AI assistance
Define and maintain CRM/ATS data standards, run quality checks, and coach staff on data entry
Bachelor’s degree in business, information systems, or related field, or equivalent experience
3+ years in technology enablement, solutions, implementation, customer success, revenue operations, or sales operations
Hands-on experience implementing or supporting a CRM or ATS (Bullhorn, Salesforce, HubSpot, or similar)
Proven track record rolling out AI tools or automation to non-technical teams
Staffing, recruiting, physician recruitment, or healthcare technology experience a plus
Strong facilitation skills — comfortable running a vendor call and a leadership discussion in the same day
Ability to document workflows and write clear, plain-language guides
Comfortable working with data: building reports, spotting quality issues, explaining what they mean
About M3USA
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA .
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
M3 reserves the right to change this job description to meet the business needs of the organization
The Medicus Firm (TMF) , a part of M3USA, is a national healthcare recruitment firm with a mission to be the market leader which is most respected for its Performance, People, and Partnerships. One of the largest physician recruitment companies in the US, TMF focuses on providing the most efficient and effective recruiting services to hospitals and healthcare employers nationwide with unmatched sophistication, consultation, and market insight. Due to its transparent and consultative approach, The Medicus Firm is a nine-time winner of the Best of Staffing Client Satisfaction award, presented by ClearlyRated. By providing a collaborative work environment with a competitive compensation model, TMF has successfully built an accomplished team that is the recipient of multiple awards for its culture.
Due to our continued growth, we are hiring for an AI & Technology Enablement Specialist with The Medicus Firm , an M3 company.
As part of the M3 family of companies, The Medicus Firm benefits from M3’s physician reach through millions of active physicians who regularly participate in market research, continuing education, clinical research, professional enrichment, etc.